Frequently Asked Questions
Everything you need to know about your favorite prebiotic soda.
What exactly is poppi?
Poppi is a delicious prebiotic soda made with apple cider vinegar, fresh fruit juice, and clean ingredients to help support a healthy gut.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order ships, you will receive a tracking link via email to monitor its progress.
Do I need to refrigerate my poppi?
While poppi is shelf-stable, we highly recommend drinking it chilled for the best flavor and experience. Pop them in the fridge as soon as they arrive!
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please reach out to our support team within 14 days for a replacement.
Is poppi vegan and gluten-free?
Yes! All poppi flavors are 100% vegan, gluten-free, and non-GMO, making them a perfect choice for various dietary preferences.
Can I change or cancel my subscription?
Absolutely. You can manage, pause, or cancel your subscription at any time through your account portal on our website.